Customers can book Urbania Hire' services through:
All bookings are governed by these Terms & Conditions as published on the official Urbania Hire website.
This Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you agree to these terms.
We may collect the following information:
Payment Information:
Urbania Hire does not store card or payment details
We prioritize data security and use your information exclusively to:
We implement robust security measures to protect your personal information from unauthorized access, misuse, or disclosure.
You may choose not to share certain information; however, this may limit your ability to use some services. Contact our support team to update or request the deletion of your information.
Urbania Hire does not use cookies or tracking technologies on its website.
We, Urbania Hire, may update, change, modify, and amend these terms & conditions from time to time without any prior notification to the user. The amended and restated terms and conditions of use shall be effective immediately. If you do not adhere to the changes, you must stop using the service. Your continued use of the Services will signify you accept our terms & condition.
For questions regarding this Privacy Policy, please contact us through the Contact Us page on our website.
Customer registration is optional. You can book without creating an account by providing the required details during booking. An advance payment may be requested for certain bookings.
In addition to the base fare, customers are responsible for:
Garage-to-garage kilometers will be charged compulsorily
All bookings made through phone, website, mobile application, or booking counters are completely free. Urbania Hire does not impose convenience or booking fees.
Urbania Hire accepts the following payment methods:
Payment options may vary based on booking type.
- Urbania Hire shall not be liable for indirect losses, including missed flights, business losses, hotel bookings, or personal inconvenience caused by vehicle breakdown.
- No compensation shall be payable beyond the applicable fare adjustment
If a vehicle breaks down, Urbania Hire will make reasonable efforts to repair it at the earliest or provide a replacement vehicle as a value-added service. This value-added support feature enhances customer convenience and ensures travel continuity, subject to availability and operational feasibility. If the customer chooses to cancel despite these options, the cancellation will be processed in accordance with company policy. Please note that we cannot accept liability for the breakdown or any resulting inconvenience. Any delay due to unavoidable circumstances like bandh, traffic jam, breakdown, accidents, severe weather conditions, etc Urbania Hire will not be responsible
Confirmed travel dates cannot be modified or canceled. For emergencies or further assistance, please contact our support team. If the vehicle has reached the pickup location, cancellation charges will apply.
During peak or seasonal periods, confirmed bookings cannot be changed or canceled. For urgent support or special cases, please reach out to us directly.
Weekends (Saturday & Sunday), Festivals Like (New Year, Deepavali, etc.), and High-demand travel seasons. Customers are advised to confirm cancellation terms during booking.
Urbania Hire ensures that booked vehicles reach customers on time. For delays, contact our 24/7 customer care at +91 7337673376 for immediate assistance. We will arrange an alternate vehicle wherever possible. If the booked vehicle fails to arrive, a full refund of the advance amount will be processed immediately.
Urbania Hire maintains all vehicles to the highest standards based on their model and make. Each vehicle undergoes regular inspection to ensure safe, comfortable, and reliable travel.
Pets are not allowed in the vehicles
The AC will turn off in hilly areas or when the vehicle is stopped/parked.
Complimentary amenities such as:
These amenities are subject to availability and provided as value-added services. No fare reduction or refund applies for non-functional or unavailable complimentary amenities.
E. & O.E
